I tried DeepL to also support you. My file didnt get translated though: order#11N951627H916503C. After getting the green paid line nothing happened. When I donwloaded the srt, it said the right file-name but still was the original file in swedish instead of british. I dont care about the money so much because I used your software very much in the past but is there a bigger problem/bug or should I just try again with deepl?
Sorry for the late reply. I thought I have replied to your comment already, but can’t seem to find it now. Anyway, regarding your issue, I think I have now isolated the problem and fix is already deployed. You are more than welcome to try this again.
BTW, I have also initiated a refund of your amount, so should hopefully have it back soon.
The in-progress translations are not saved on the server. When you click on the Inprogress translation button, it downloads a file which contains the current state. To resume, you simply re-upload that file, and it should contains all your in progress edit changes. I hope it helps.
Hello Admin,
I found some issue that while translate arabic .set to English .srt.It can’t be translate right and alphabet were absolutely can’t readable. But other languages at successful outcome. It seems the problem that Arabic to Eng.I’m just seeing that.So you can be check and fix that to good outcome.
Really appreciate for your program and your hard work.
Thanks for reporting the issue. From your description, it looks like Arabic characters were not readable. If true, can you please make sure the file you are uploading is actually in UTF-8 encoding. As other encodings may not appear correctly all the time. If you don’t have any idea, what I’m talking about, is it possible that you can send me a copy of this subtitle file for further debugging and analysis?
Thanks for the feedback. If you can please clarify which part is not working i.e. upload, translation, download, and also what error you get, it would be of great help to isolate and fix the problem.
Dear Akbar
Happy New Year.
I have been using the program to translate into my language successfully so far. Right now I’m having trouble getting the program to translate srt. text for me. It is very slow and then comes with an error message and stops. Do you have a solution to this?
Thanks for the feedback. Can you please let me know what error you get during translation? Also, I deployed some updates yesterday, so these may be conflicting with some of the existing page cache. Can you please try clearing your browser cache and see if that helps? If problem continue, please do let me know.
Dear Akbar
I’ve cleaned my computer and I still can not use your program to translate for me.
This is the message I received. “Translation failed for dozens of lines, including row # 56. Is the target language correct? Internet connection problem?”
I’m trying to translate from English into my language. So far this has been very successful, but now everything stops.
Thanks Guomundur for keeping me updated, and sorry for the continuous trouble with the site. I can’t seem to isolate this issue, so I’m assuming that this may be related to a specific subtitles file you are trying to translate. From your comments, it looks like you are using Google Translate. Did you try to just scroll through the lines after selecting language and see if that translate content for you (instead of clicking the Translate button)?
Also, if you can send me a copy of subset of the subtitle file you are trying to translate, I will see if I can find what’s causing the problem here.
Hello Akbar
Thank you for the answers.
I did as you mentioned and scrolled down the page but it always stopped after a few lines and could not continue.
I have not solved the problem but I have found a solution that is just as good for me.
I have been using Safari browser but did a trial with Firefox browser and it works very well. There is something that has changed in the settings of the Safari browser that I do not understand.
Thanks again for the answers.
Regards golol
adminDeveloper
Thanks a lot for keeping me posted, and interesting to find that it was Safari which was causing issue here. I will see if I can isolate and fix this for Safari pretty soon, but otherwise, as you mentioned Firefox or Chrome may do the job.
Regards, Akbar
akbar
Hello dear akbar (my name is akbar too :)). I want to thank you for your kindly work in this website. May God bless you.
Thank you for this program and making this possible. I have one small comment… It happened a few times I pressed the backbutton while typing (just wanting to delete a letter) and the whole page went…. back! And of course I lost everything. Anything you could do about this? Thank you!
Hi,
I tried DeepL to also support you. My file didnt get translated though: order#11N951627H916503C. After getting the green paid line nothing happened. When I donwloaded the srt, it said the right file-name but still was the original file in swedish instead of british. I dont care about the money so much because I used your software very much in the past but is there a bigger problem/bug or should I just try again with deepl?
Hi Daniel,
Sorry for the late reply. I thought I have replied to your comment already, but can’t seem to find it now. Anyway, regarding your issue, I think I have now isolated the problem and fix is already deployed. You are more than welcome to try this again.
BTW, I have also initiated a refund of your amount, so should hopefully have it back soon.
Regards, Akbar
Dear Sirs,
I saved Inprogress translation. How can I load the saved file and start where I left off?
Thanks and regards.
The in-progress translations are not saved on the server. When you click on the Inprogress translation button, it downloads a file which contains the current state. To resume, you simply re-upload that file, and it should contains all your in progress edit changes. I hope it helps.
Regards, Akbar
Hello Admin,
I found some issue that while translate arabic .set to English .srt.It can’t be translate right and alphabet were absolutely can’t readable. But other languages at successful outcome. It seems the problem that Arabic to Eng.I’m just seeing that.So you can be check and fix that to good outcome.
Really appreciate for your program and your hard work.
Hi Jeck,
Thanks for reporting the issue. From your description, it looks like Arabic characters were not readable. If true, can you please make sure the file you are uploading is actually in UTF-8 encoding. As other encodings may not appear correctly all the time. If you don’t have any idea, what I’m talking about, is it possible that you can send me a copy of this subtitle file for further debugging and analysis?
Regards, Akbar
this website is not working properly, please fix it.
Thanks for the feedback. If you can please clarify which part is not working i.e. upload, translation, download, and also what error you get, it would be of great help to isolate and fix the problem.
Regards, Akbar
Amazing!!!!!!!
Thank you Akbar
So proud of you… make my day!!!
thanks so much . you are genius .
Dear Akbar
Happy New Year.
I have been using the program to translate into my language successfully so far. Right now I’m having trouble getting the program to translate srt. text for me. It is very slow and then comes with an error message and stops. Do you have a solution to this?
Thanks for the feedback. Can you please let me know what error you get during translation? Also, I deployed some updates yesterday, so these may be conflicting with some of the existing page cache. Can you please try clearing your browser cache and see if that helps? If problem continue, please do let me know.
Regards, Akbar
Dear Akbar
I’ve cleaned my computer and I still can not use your program to translate for me.
This is the message I received. “Translation failed for dozens of lines, including row # 56. Is the target language correct? Internet connection problem?”
I’m trying to translate from English into my language. So far this has been very successful, but now everything stops.
Regards golol
Thanks Guomundur for keeping me updated, and sorry for the continuous trouble with the site. I can’t seem to isolate this issue, so I’m assuming that this may be related to a specific subtitles file you are trying to translate. From your comments, it looks like you are using Google Translate. Did you try to just scroll through the lines after selecting language and see if that translate content for you (instead of clicking the Translate button)?
Also, if you can send me a copy of subset of the subtitle file you are trying to translate, I will see if I can find what’s causing the problem here.
Regards, Akbar
Hello Akbar
Thank you for the answers.
I did as you mentioned and scrolled down the page but it always stopped after a few lines and could not continue.
I have not solved the problem but I have found a solution that is just as good for me.
I have been using Safari browser but did a trial with Firefox browser and it works very well. There is something that has changed in the settings of the Safari browser that I do not understand.
Thanks again for the answers.
Regards golol
Thanks a lot for keeping me posted, and interesting to find that it was Safari which was causing issue here. I will see if I can isolate and fix this for Safari pretty soon, but otherwise, as you mentioned Firefox or Chrome may do the job.
Regards, Akbar
Hello dear akbar (my name is akbar too :)). I want to thank you for your kindly work in this website. May God bless you.
Thanks, glad to meet you Akbar 🙂
Regards, Akbar
Thank you for this program and making this possible. I have one small comment… It happened a few times I pressed the backbutton while typing (just wanting to delete a letter) and the whole page went…. back! And of course I lost everything. Anything you could do about this? Thank you!
Thanks for the feedback. Sounds like some simple fix. I will try to release this fix soon.
Regards, Akbar
I think I have deployed a fix for this. Can you please try when convenient and see if it does the job?
Regards, Akbar