A little before 9:00 AM using the Google free option from within Vietnam to translate 8 srt files from English to Vietnamese:
Using Waterfox’s basic setup in regard to extensions I get the error message.
Using Firefox with a lot of extensions I don’t have the option to pick the language to translate to – if I click translate anyway I get the error message.
Using Safari with no extensions (that’s what ads look like!) I get the error message.
A little before 9:00 AM using the Google free option from within Vietnam, using a Vietnam connected to a server in India to translate 8 srt files from English to Vietnamese:
Using Waterfox’s basic setup in regard to extensions I get the error message.
Using Firefox with a lot of extensions I was able to choose the Vietnamese and the translation claimed to be successful (I say claim because I believe, in the past, such claims may not always be 100% correct).
Using Safari with no extensions I get the error message.
Although I didn’t try other options last night around 10:00 PM on a totally different laptop, using Firefox (few if many extensions) I had trouble uploading the srt files and repeatedly go the error message although, in at least one instance, it did translate although it was a file that had previously been translated and where some English remained although, I believe, the original translation had claimed it to be successful.
If you want to connect by email or messaging service to have me try anything else let me know.
Hi GD, thank you so much for this detailed feedback. This is indeed very helpful. By any chance, have you captured the full error message somewhere? If you can share that, it would be great.
I think I have found a couple of issues and have made many optimisations in the last couple of days, including some server-side tweaks. Hopefully, performance will get back to normal from now on. But if you notice any other problems, please do let me know.
Just saw your message as I haven’t used the site since my last message.
Not sure it’s helpful – particularly this late – but the error was the something something only 50% of the file translated something something – regardless, just translated five srt files, from English to Vietnamese, using Waterfox with default extensions, in Vietnam around 3:30PM, without issue and, having done a quick scroll, they look fine.
Slightly off topic, one thing I do not know is how good these translations are – as someone who uses the Google Translate app fairly often I can confirm that it’s English to Vietnamese translations are, sometimes, ridiculous, which, I think, has only got worse since, maybe, it’s now using AI. Ultimately these translations are not important enough to justify paying to test and compare each option but I am vaguely curious if others might improve upon English to Vietnamese translation.
the error was the something something only 50% of the file translated something something
Right, I think I get the idea. There could be many reasons for this type of failure. It could be a problem with the content (mixed languages), throttling by the Google Translate server, or a problem with the translation code. In case you notice this again, if you can share the SRT file with me, it can help me isolate the various cases.
Ultimately these translations are not important enough to justify paying to test and compare each option but I am vaguely curious if others might improve upon English to Vietnamese translation.
Well, the Google Free translation is definitely lacking in quality and for some language pairs, it’s simply not very useable. However, the various AI based translators (DeepL, Gemini, OpenAI) are now getting very smart. Where I think for some langauge pairs, they offer upto 80% to 90% human like translation. It might still need some follow-up fixes, but it gets you way better translation than what you can get from the Google translation widget.
Thanks for the feedbakc on the UI. I’m glad you find it of quality.
Thanks Daniel! Sorry about not being of timely help here. I’m still isolating the root cause of this sudden intermittent failures and hopefully will get to the bottom of it very soon.
I thought my network was having issues because I couldn’t upload 20 subtitles like I usually do. Turns out, you need to be a premium user now to batch upload 20 subtitles. Honestly, that’s a little disappointing.
Sorry for the trouble, and thank you for reporting this back to me. I’m actually having some trouble with the site’s overall performance, so I was trying to cut down some areas to see if I can keep the site performing well.
But if there are free users who find this helpful, I will keep supporting it. Reverted it back to 20.
Hi, the website doesn’t work well, like sometimes stay and loading for ages…and doesn’t showup the comment section, sometimes my membership…the subtitles doesn’t translate…
Thanks for sharing your concern. Yeah, few other users have reported similar issues, but unfortunately, I’m have trouble isolating the root cause of these. The server seems to be in pretty stable state and all my local tests seems to respond fine. So, I would need help from you and other community members to isolate the problem.
Few parameters like the following can help:
1. Does it happen any particular time or day, or the site is generally slow overall?
2. When this happen, can you try the website in Incognito mode, or use VPN and see if that works?
3. Try to use another browser.
Hopefully, with this extended info, I can get an idea of what’s going wrong and how to best fix this. Thank you for your understanding and support.
I tried other browser, is the same. I tried incognito, is the same. For me is working very bad in the first part of the day. Like between 9 AM till 19-20 PM. after that start to work a little bit better but not much I still struggle to translate something.
That’s interesting. Thank you for keeping sharing updates. Unfortunately, I’m still struggling to isolate this problem.
BTW, are you using any VPN? If so, can you either try to disable it or change the region/location? My hunch is that some of the networks are being wrongly detected as spam and thus being blocked or throttled by the intermediate protection servers.
Is it possible to try one and change your region? I have a hunch that it may be due to IP range throttling, but I can’t reproduce it. Are you having the same slowness problem right now? If so, I will look at the server stats.
Regards, Akbar
Daniel
I get this for all the options that I choose:
Unfortunately, the translation process failed with the following error:
Error: Unexpected server error: error-code: 500
I will be shortly looking into this. If this is a server problem, you are either not charged at all, or this order amount will be refunded in the next 1-2 days. If it’s not, please contact me ASAP. In case of any further questions or queries, please feel free to contact me and mention your order#.
Thanks for reporting this to me Jacob. There is indeed a problem going on the server, where it’s getting stuck. I’m looking into it and will update shortly once I have isolated the fix.
Thanks for the feedback. The Mistral Large 3 API seems to be heavily throttled by the provider at the moment. I’m not doing any other filtering on my end. Hopefully, once their servers stabilise, it will all start working automatically.
Hello Akbar, I paid for a translation, but when I play the movie, the subtitles are out of sync and disorganized. They were fine before the translation.
#5PA223806XXXXX.
In short, easy fix would be to use newer models (Chat-GPT 3.6+) which are far more better at keeping correct context or using the different “Translation Model”. I would suggest try using “Per-Line” or “Structured”. If still run into any issues, please let me know.
PS. I have also issued full refund of your payment.
A little before 9:00 AM using the Google free option from within Vietnam to translate 8 srt files from English to Vietnamese:
Using Waterfox’s basic setup in regard to extensions I get the error message.
Using Firefox with a lot of extensions I don’t have the option to pick the language to translate to – if I click translate anyway I get the error message.
Using Safari with no extensions (that’s what ads look like!) I get the error message.
A little before 9:00 AM using the Google free option from within Vietnam, using a Vietnam connected to a server in India to translate 8 srt files from English to Vietnamese:
Using Waterfox’s basic setup in regard to extensions I get the error message.
Using Firefox with a lot of extensions I was able to choose the Vietnamese and the translation claimed to be successful (I say claim because I believe, in the past, such claims may not always be 100% correct).
Using Safari with no extensions I get the error message.
Although I didn’t try other options last night around 10:00 PM on a totally different laptop, using Firefox (few if many extensions) I had trouble uploading the srt files and repeatedly go the error message although, in at least one instance, it did translate although it was a file that had previously been translated and where some English remained although, I believe, the original translation had claimed it to be successful.
If you want to connect by email or messaging service to have me try anything else let me know.
Hi GD, thank you so much for this detailed feedback. This is indeed very helpful. By any chance, have you captured the full error message somewhere? If you can share that, it would be great.
I think I have found a couple of issues and have made many optimisations in the last couple of days, including some server-side tweaks. Hopefully, performance will get back to normal from now on. But if you notice any other problems, please do let me know.
Regards,
Akbar
Akbar,
Just saw your message as I haven’t used the site since my last message.
Not sure it’s helpful – particularly this late – but the error was the something something only 50% of the file translated something something – regardless, just translated five srt files, from English to Vietnamese, using Waterfox with default extensions, in Vietnam around 3:30PM, without issue and, having done a quick scroll, they look fine.
Slightly off topic, one thing I do not know is how good these translations are – as someone who uses the Google Translate app fairly often I can confirm that it’s English to Vietnamese translations are, sometimes, ridiculous, which, I think, has only got worse since, maybe, it’s now using AI. Ultimately these translations are not important enough to justify paying to test and compare each option but I am vaguely curious if others might improve upon English to Vietnamese translation.
The new site/UI looks sharp!
Thanks for sharing the feedback GD.
Right, I think I get the idea. There could be many reasons for this type of failure. It could be a problem with the content (mixed languages), throttling by the Google Translate server, or a problem with the translation code. In case you notice this again, if you can share the SRT file with me, it can help me isolate the various cases.
Well, the Google Free translation is definitely lacking in quality and for some language pairs, it’s simply not very useable. However, the various AI based translators (DeepL, Gemini, OpenAI) are now getting very smart. Where I think for some langauge pairs, they offer upto 80% to 90% human like translation. It might still need some follow-up fixes, but it gets you way better translation than what you can get from the Google translation widget.
Thanks for the feedbakc on the UI. I’m glad you find it of quality.
Regards,
Akbar
thsnk you very much bro
I found another website like this one. I really need something that work all the time. Thank you for your services anyway.
Thanks Daniel! Sorry about not being of timely help here. I’m still isolating the root cause of this sudden intermittent failures and hopefully will get to the bottom of it very soon.
Regards, Akbar
I thought my network was having issues because I couldn’t upload 20 subtitles like I usually do. Turns out, you need to be a premium user now to batch upload 20 subtitles. Honestly, that’s a little disappointing.
Thanks for reporting this to me Aksa, and I’m glad that you raised it. I have now reverted it back to 20.
Regards,
Akbar
Why was the file upload limit changed from 20 to 10? Could you please change it back to 20?
🙏 and thankx for amazing website
Sorry for the trouble, and thank you for reporting this back to me. I’m actually having some trouble with the site’s overall performance, so I was trying to cut down some areas to see if I can keep the site performing well.
But if there are free users who find this helpful, I will keep supporting it. Reverted it back to 20.
Regards,
Akbar
Hi, the website doesn’t work well, like sometimes stay and loading for ages…and doesn’t showup the comment section, sometimes my membership…the subtitles doesn’t translate…
Hi Daniel,
Thanks for sharing your concern. Yeah, few other users have reported similar issues, but unfortunately, I’m have trouble isolating the root cause of these. The server seems to be in pretty stable state and all my local tests seems to respond fine. So, I would need help from you and other community members to isolate the problem.
Few parameters like the following can help:
1. Does it happen any particular time or day, or the site is generally slow overall?
2. When this happen, can you try the website in Incognito mode, or use VPN and see if that works?
3. Try to use another browser.
Hopefully, with this extended info, I can get an idea of what’s going wrong and how to best fix this. Thank you for your understanding and support.
Regards, Akbar
I tried other browser, is the same. I tried incognito, is the same. For me is working very bad in the first part of the day. Like between 9 AM till 19-20 PM. after that start to work a little bit better but not much I still struggle to translate something.
That’s interesting. Thank you for keeping sharing updates. Unfortunately, I’m still struggling to isolate this problem.
BTW, are you using any VPN? If so, can you either try to disable it or change the region/location? My hunch is that some of the networks are being wrongly detected as spam and thus being blocked or throttled by the intermediate protection servers.
Regards, Akbar
I’m not using VPN at all.
Is it possible to try one and change your region? I have a hunch that it may be due to IP range throttling, but I can’t reproduce it. Are you having the same slowness problem right now? If so, I will look at the server stats.
Regards, Akbar
I get this for all the options that I choose:
Unfortunately, the translation process failed with the following error:
Error: Unexpected server error: error-code: 500
I will be shortly looking into this. If this is a server problem, you are either not charged at all, or this order amount will be refunded in the next 1-2 days. If it’s not, please contact me ASAP. In case of any further questions or queries, please feel free to contact me and mention your order#.
Thanks for reporting this back Daniel, and apologies for the trouble. I have now isolated and fixed this problem.
Regards,
Akbar
Hi Akbar…
[Error: Translation is taking very long and is not progressing, so aborting it.]
it’s happening on Deepseek V4
Thanks for reporting this to me Jacob. There is indeed a problem going on the server, where it’s getting stuck. I’m looking into it and will update shortly once I have isolated the fix.
Regards,
Akbar
Okay, I think I have now isolated and fixed the problem. Apologies for the inconvenience.
Can you please try this again when convenient?
Regards,
Akbar
Hi Akbar…
It’s now [Error: Unexpected server error: error-code: 500] after loading the SRT file. Not just DeepSeek, but also for all other paid ones.
Ah, I’m so sorry. This started failing for all users on the free tier. I have now fixed the problem.
Please let me know if you run into any other issues.
Regards, Akbar
Hi Akbar,
thank you for your awesome tools, much appreciated!
I noticed that Mistral Large 3 is not usable at this time. Will it become available again?
Best wishes,
Mario
Hi Mario,
Thanks for the feedback. The Mistral Large 3 API seems to be heavily throttled by the provider at the moment. I’m not doing any other filtering on my end. Hopefully, once their servers stabilise, it will all start working automatically.
Regards, Akbar
Hello Akbar, I paid for a translation, but when I play the movie, the subtitles are out of sync and disorganized. They were fine before the translation.
#5PA223806XXXXX.
Hi Nat,
My apologies for the bad experience. Unfortunately, this is a know problem with LLM based models due to inherent randomness. You can read more about why it happens and your workaround and solutions:
https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
In short, easy fix would be to use newer models (Chat-GPT 3.6+) which are far more better at keeping correct context or using the different “Translation Model”. I would suggest try using “Per-Line” or “Structured”. If still run into any issues, please let me know.
PS. I have also issued full refund of your payment.
Regards,
Akbar