Hello, I’m having some trouble with payment for DeepL translation. I’m trying to pay with card from Revolut, the first try I get alert from Revolut for balance validation and nothing more.
Hi Gabriela, thanks for reporting this back to me, and my sincere apologies for the trouble. Unfortunately, it looks like this card is somehow being rejected/ignored by PayPal. The PayPal service is not even sending a success/failure message back to my server. I’m sorry, but at the moment, I don’t have any workaround for you. I assume you can’t (or don’t want to) create PayPal account. If you can that would probably be the easiest option.
Is this problem is for a few lines in a subtitle file or for the full file? If only with a few lines, does it happen only at the end of the subtitles file, or do you see this in the middle or starting lines too?
Is something wrong with your server today? SRT file will not upload and keep seeing popup ad for Cloud Error. Too bad, your site is the most friendly srt translator.
Thanks for reporting this issue. I don’t know of any such issues, and on my quick try, the page seems to load and translate fine for me. Is the error you are getting from the Cloudflare.com? If you continue to have problems, it would be great if you can send a screenshot of the problem report so that I can investigate this accordingly.
Is this when using Google Translator? When this happens, can you please try to re-open this website on a new tab and see if that improves performance? Just trying to isolate if it is a translator issue/limitation or something in the webpage itself cause it to slow down.
I’ve noticed the same issue, happens when loading more than 5 subtitles (srt format though i’m not sure if format is the cause in this case, just a mention).
When i load 6 or more subs the first 2 will translate and finish quite fast but at the 3rd or 4th you cleartly notice it slows down drasticly up to a point where the visible “real time” translations go off screen and cant keep up with the visible text scrolling down, asin delayed.
When this happens, the last 10 – 20 subtitle lines at the bottom will not translate at all and this seems to happen with every subtitle that comes after the first 3 or 4, so files 1 to 3 get translated fine, but 4 to 20 are missing translations on the last 10 – 20 lines each file.
I experience the exact same issue on Mozilla Firefox and MS-Edge, so i dont think its a browser issue.
I also noticed that manual scrolling goes much faster than auto translate fyi.
lets say when i press the mouse scroller button on the subtitle text field, i can scroll by moving my mouse up and down, the more distance the faster the text will scroll, ive tested the “limit” (as at some point the translator will delay when you pass the limit) and i’d say it goes atleast 3x faster manually compared to auto.
Thanks for the very detailed feedback. It looks like there is definitely room for improvement here if the manual scrolling is way faster. I have done some improvements to the overall translation speed and also to fix the missing translation at the bottom of the file. I’m now getting about 50% faster overall translation speed. Please let me know how it goes for you.
Hello Akbar. I don’t know if it helps but have a look at this anyway:https://cloud.ibm.com/catalog/services/language-translator
Thanks, sure, if I get enough interest from the community, I can easily integrate this IBM translator API too.
Regards, Akbar
Hello, I’m having some trouble with payment for DeepL translation. I’m trying to pay with card from Revolut, the first try I get alert from Revolut for balance validation and nothing more.
Hi Gabriela, thanks for reporting this back to me, and my sincere apologies for the trouble. Unfortunately, it looks like this card is somehow being rejected/ignored by PayPal. The PayPal service is not even sending a success/failure message back to my server. I’m sorry, but at the moment, I don’t have any workaround for you. I assume you can’t (or don’t want to) create PayPal account. If you can that would probably be the easiest option.
Regards, Akbar
Ok, I will try with PayPal account, thank you!
Akbar
Thanks for the service.
i used subtitle edit, but google close free api cote for translantions.
thanks a lot.
Márcio
from Brazil
Thanks for this tool <3
Sometimes few subtitles are not translated..??I repeat translation 2-3 times but nothing happens.
Is this problem is for a few lines in a subtitle file or for the full file? If only with a few lines, does it happen only at the end of the subtitles file, or do you see this in the middle or starting lines too?
Regards, Akbar
Is something wrong with your server today? SRT file will not upload and keep seeing popup ad for Cloud Error. Too bad, your site is the most friendly srt translator.
Thanks for reporting this issue. I don’t know of any such issues, and on my quick try, the page seems to load and translate fine for me. Is the error you are getting from the Cloudflare.com? If you continue to have problems, it would be great if you can send a screenshot of the problem report so that I can investigate this accordingly.
Regards, Akbar
Thankyou very much subtitles translated OK!
Worked very well. Thank you!
hello. thanks for your application it has been very useful to me. I get the impression that it slows down after the first translation until it stops.
Is this when using Google Translator? When this happens, can you please try to re-open this website on a new tab and see if that improves performance? Just trying to isolate if it is a translator issue/limitation or something in the webpage itself cause it to slow down.
Regards, Akbar
I’ve noticed the same issue, happens when loading more than 5 subtitles (srt format though i’m not sure if format is the cause in this case, just a mention).
When i load 6 or more subs the first 2 will translate and finish quite fast but at the 3rd or 4th you cleartly notice it slows down drasticly up to a point where the visible “real time” translations go off screen and cant keep up with the visible text scrolling down, asin delayed.
When this happens, the last 10 – 20 subtitle lines at the bottom will not translate at all and this seems to happen with every subtitle that comes after the first 3 or 4, so files 1 to 3 get translated fine, but 4 to 20 are missing translations on the last 10 – 20 lines each file.
I experience the exact same issue on Mozilla Firefox and MS-Edge, so i dont think its a browser issue.
I also noticed that manual scrolling goes much faster than auto translate fyi.
lets say when i press the mouse scroller button on the subtitle text field, i can scroll by moving my mouse up and down, the more distance the faster the text will scroll, ive tested the “limit” (as at some point the translator will delay when you pass the limit) and i’d say it goes atleast 3x faster manually compared to auto.
Thanks for the very detailed feedback. It looks like there is definitely room for improvement here if the manual scrolling is way faster. I have done some improvements to the overall translation speed and also to fix the missing translation at the bottom of the file. I’m now getting about 50% faster overall translation speed. Please let me know how it goes for you.
Regards, Akbar
Good work , best site