Hi! I can’t top up my balance. I’ve tried my Taiwan debit card, credit card, paypal. Then have my friend try his Spanish debit card and paypal. All forms of payment got rejected.
Sorry for the trouble. PayPal seems to reject few debit/cred-cards on my website – still have no idea why. But I think you should be able pay using the Strip using these credit card. Have you tried that?
Sorry for the bad experience Kristian. If you subtitle file contains multiple languages, then these translator doesn’t work very well as they can’t keep the context when translating blocks. However, you can always re-translate few of lines after translation without paying more. Please see this section for help: https://blog.syedgakbar.com/subtitles-translator-help-tips/#retranslate-block
Regarding the issue of partial misalignment or shifting, this is unfortunately common in most of LLM models as these were never designed for translation and have some in-built randomness. You can read more about this and possible workaround here: https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
That said, I have issued a full refund of your order with major shifting. If you want refund for any other orders as well, please just let me know their order number. No questions asked 🙂
I tried Deepseek model but it’s very slow, and I couldn’t translate many files in parallel since I have to wait for each translation process to complete to start a new one, also if I moved from the translation progress page I won’t be able to return back to see the progress of the translation
Thanks for the feedback Hossam. Yeah, unfortunately, this is a know issue with DeepSeek as they are under heavy stress and some of the translation API calls take 2-3 minutes for just few lines. Hope to see this improve as they get better infrastructure, but nothing in my control.
Regarding the file translation in parallel, you can try to do this in multiple browsers or in incognito mode. As long as you have the browser tab open, the translation should keep progressing. Though I think it throttles the page to refresh after a minute or so.
coloquei uma SRT para traduzir do turco e não fez a respectiva tradução. Tb coloquei uma outra e deu esta mensagem:Failed to load all required files. Please try re-loading the web-page. O que pode ter acontecido?
Sorry for the trouble. It looks like some connectivity issues when loading the website. Are you trying to use Google Translate? In any case, I think if you just reload/refresh the web-page, it should fix itself.
If the problem persists, please let me know what browser and operating-system you are using, and I will try to reproduce it on similar setup.
Hi! Thanks for your nice translator! I want to report an error: i was translating from chinese with Deepseek, got a message “All subtitles tanslated”, but all of them stayed in chinese.
Thanks for reporting this back to me Nadya and apologies for the trouble. I see that one of your translation request failed, but then you were never charged for that. If you can share with me either the Order Number or the file-name where you had the problem, I can look into this issue promptly.
I’m also happy to issue full refund once I get the detail of the order where you were having problem.
Hi, Akbar! Sorry, I didn’t notice your reply ^_^ Now I cab’t remember that file
One more problem with DS today, order #nZZNlpc790pXXXX. Some lines were blank
I like DeepSeek very much, it provides very nice translation. I hope it will become more stable =)
Thanks Nadya for the reply and sharing details. Some partial misalignment or shifting is unfortunately common in these LLM models as these were never designed for translation and have some in-built randomness. You can read more about this and possible workaround here: https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
That said, I see this particular translation order was pretty bad. So I issued full refund.
> I like DeepSeek very much, it provides very nice translation. I hope it will become more stable =)
Yeah, I’m getting good feedback from others on DeepSeek too, but it’s very slow at the moment as some API requests end up taking 2-3 minutes, causing timeouts on server. Hopefully this will improve as their team upgrade their infrastructure.
Sorry for the trouble Ky Le. May I know what translator you are using? If you can describe the problem in a bit more detail, I will try to fix that promptly.
What a great service you’ve built, thank you so much for constructing this website!
May I ask if it is possible to target only one specific language to translate if the source subtitle has multiple languages in it? For instance, I want to only translate words that are in Simplified Chinese into Traditional Chinese, from a subtitle file that also contains some English words in it, which I’d like to have them remain intact.
Interesting feature request you have. May I ask what translator you are using? If you are using any LLM based translators (Gemini, Chat-GPT, etc), you can also give “Additional Instructions” in “Prompt Extension” dialog. You can then instruct the translator to do something along these lines – a plain English instruction is enough. I’m not sure it’s going to work 100% correctly, but there are good chances that you may achieve some good results. Hope this helps.
I use this all the time! Thanks a lot, I really appreciate it!
SERBIAN LATIN PLEAS
Sure, any particular translator you are after OpenAI Chat-GPT or Gemini?
Hi! I can’t top up my balance. I’ve tried my Taiwan debit card, credit card, paypal. Then have my friend try his Spanish debit card and paypal. All forms of payment got rejected.
Sorry for the trouble. PayPal seems to reject few debit/cred-cards on my website – still have no idea why. But I think you should be able pay using the Strip using these credit card. Have you tried that?
Regards, Akbar
Paid translations are worse than free ones. Many lines remain untranslated.
Sorry for the bad experience Kristian. If you subtitle file contains multiple languages, then these translator doesn’t work very well as they can’t keep the context when translating blocks. However, you can always re-translate few of lines after translation without paying more. Please see this section for help:
https://blog.syedgakbar.com/subtitles-translator-help-tips/#retranslate-block
Regarding the issue of partial misalignment or shifting, this is unfortunately common in most of LLM models as these were never designed for translation and have some in-built randomness. You can read more about this and possible workaround here:
https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
That said, I have issued a full refund of your order with major shifting. If you want refund for any other orders as well, please just let me know their order number. No questions asked 🙂
Regards,
Akbar
I tried Deepseek model but it’s very slow, and I couldn’t translate many files in parallel since I have to wait for each translation process to complete to start a new one, also if I moved from the translation progress page I won’t be able to return back to see the progress of the translation
Thanks for the feedback Hossam. Yeah, unfortunately, this is a know issue with DeepSeek as they are under heavy stress and some of the translation API calls take 2-3 minutes for just few lines. Hope to see this improve as they get better infrastructure, but nothing in my control.
Regarding the file translation in parallel, you can try to do this in multiple browsers or in incognito mode. As long as you have the browser tab open, the translation should keep progressing. Though I think it throttles the page to refresh after a minute or so.
Regards, Akbar
GREAT !!!!!
coloquei uma SRT para traduzir do turco e não fez a respectiva tradução. Tb coloquei uma outra e deu esta mensagem:Failed to load all required files. Please try re-loading the web-page. O que pode ter acontecido?
Sorry for the trouble. It looks like some connectivity issues when loading the website. Are you trying to use Google Translate? In any case, I think if you just reload/refresh the web-page, it should fix itself.
If the problem persists, please let me know what browser and operating-system you are using, and I will try to reproduce it on similar setup.
Regards, Akbar
Hi! Thanks for your nice translator! I want to report an error: i was translating from chinese with Deepseek, got a message “All subtitles tanslated”, but all of them stayed in chinese.
Thanks for reporting this back to me Nadya and apologies for the trouble. I see that one of your translation request failed, but then you were never charged for that. If you can share with me either the Order Number or the file-name where you had the problem, I can look into this issue promptly.
I’m also happy to issue full refund once I get the detail of the order where you were having problem.
Regards,
Akbar
Hi, Akbar! Sorry, I didn’t notice your reply ^_^ Now I cab’t remember that file
One more problem with DS today, order #nZZNlpc790pXXXX. Some lines were blank
I like DeepSeek very much, it provides very nice translation. I hope it will become more stable =)
Thanks Nadya for the reply and sharing details. Some partial misalignment or shifting is unfortunately common in these LLM models as these were never designed for translation and have some in-built randomness. You can read more about this and possible workaround here:
https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
That said, I see this particular translation order was pretty bad. So I issued full refund.
> I like DeepSeek very much, it provides very nice translation. I hope it will become more stable =)
Yeah, I’m getting good feedback from others on DeepSeek too, but it’s very slow at the moment as some API requests end up taking 2-3 minutes, causing timeouts on server. Hopefully this will improve as their team upgrade their infrastructure.
Regards,
Akbar
Thanks a lot! I’ll read the faq
Despite all the problems, Deepseek is the best for me =)
The tool: Subtitles Translator is malfunctioning. I am unable to translate the srt file from Chinese to English. Please fix this issue.
Sorry for the trouble Ky Le. May I know what translator you are using? If you can describe the problem in a bit more detail, I will try to fix that promptly.
Regards, Akbar
What a great service you’ve built, thank you so much for constructing this website!
May I ask if it is possible to target only one specific language to translate if the source subtitle has multiple languages in it? For instance, I want to only translate words that are in Simplified Chinese into Traditional Chinese, from a subtitle file that also contains some English words in it, which I’d like to have them remain intact.
Thanks for the feedback Wilson.
Interesting feature request you have. May I ask what translator you are using? If you are using any LLM based translators (Gemini, Chat-GPT, etc), you can also give “Additional Instructions” in “Prompt Extension” dialog. You can then instruct the translator to do something along these lines – a plain English instruction is enough. I’m not sure it’s going to work 100% correctly, but there are good chances that you may achieve some good results. Hope this helps.
Regards, Akbar