Hello! I paid for a translation via bank card. I didn’t receive the transfer, but the money was debited 4 times ($0,24 – 4 times + $1 taken by PayPal for each payment).
I’m really sorry for the trouble. Unfortunately, I don’t see any transfer on my end of transaction. So most probably these transactions are being blocked by PayPal for some reason. I would suggest initiating a dispute on Payments from your PayPal account activity tab. You can also reach out to PayPal support team for help. As I don’t have any record of this transfer on my end, unfortunately, I can’t be of much help.
Hello, I’m not sure if I’m misunderstanding it or you are. My problem is not the translation but that the original file is not read in completely. Lines are missing, which are then of course also missing in the translation.
Interesting! This is a new one. My hunch is that it’s probably due to some bad parser on my end or is a problem with the subtitle file itself. Would it be possible to either share your order number or email me the subtitle file so that I can isolate what’s causing this odd behaviour.
Hi, Akbar! That problem happened once again with order#ct4QwwOJXXXX.
I noticed, the translation progress was rather slow, but at one moment it was finished. Maybe this could help you to find the reason =) Thank you for your efforts!
Thanks for reporting this to me Nadya. The core issue here is that some of the translation tasks die silently on the server side, mainly because DeepSeek doesn’t response in timely manner. I’m working on improving this to auto resume such tasks, but in the mean time have issued full refund for this failure.
Thank you so much! Your tool is very nice, can’t stop telling this )) And it’s very comfortable to talk to you
Mehmet
Hello Akbar
Thanks for this wonderful service and the website.
I have a problem with yandex translator. I couldn’t make it work. it stucks at 22% and says there is problem with connection.
Can you help?
Hi Mehmet, sure. I can have a look. Just for understanding what language pairs (source and target) you are using? Also, when this happen, have you tried any translations before in that same batch?
Yandex sometime throttles the translation requests, so when that happen, it would be worth trying this from another browser or via VPN and see if that helps.
Hello Akbar
Of all the options available to me, the English-to-German translation by “DeepSearch” is the best so far. The translation quality and timing are impressive.
However, an average translation (feature movie with a relatively large amount of text and a running time of 2 hours) takes about 25 to 30 minutes, which is significantly longer than the other options (about 1 minute to 5 minutes, depending on the option).
Thank you for sharing your feedback. Firstly, I’m glad that DeepSeek is doing much better job for you.
Regarding the performance issue, unfortunately, it’s a known issue and problem is that their server are under so much load that it takes 2-3 minutes per batch of translation. I’m already doing mutli-threading to run this in parallel, but still mainly limited by throttling on their server. Hopefully this will get better with time, but for now have to live with this as is.
When the translation is finished I got “Great news! All subtitles translated successfully” but when i download the file i got:
Translation is still running for the subtitle. Please wait…
Sorry for the trouble there Reggie. I assume this was the case with your recent translation using DeepSeek? If yes, I see that it somehow restarted translation at the very end, and that’s why system though it’s still processing. I’m investigating this issue and will try to fix as soon as I have reproducer.
BTW, you were never charged for that failed/partial translation. So in case this happen again, please just re-upload and try again. Thank you for your patience and understanding.
If ChatGPT (or other models) is/are capable of OCR, would a project that could do subtitles be possible? As in possibly being able to supply it with a .sub file and the corresponding .idx file and outputting an .srt file
Thanks for bringing this up Zach. Yeah, it’s entirely possible and with advancement in the AI, it’s probably not much hard work as it was few years before. Though there are two problems/hurdles here:
1. This image processing would required lot more powerful server(s) than I currently have for running text based translations. This is probably not a major issue if there is enough demand of it and investment/support.
2. The other thing is that there are already dozen or so, very professional services doing it already. They are expensive for sure, but then they have invested in the major infrastructure to support it in the first place.
All that being said, I’m not saying that I will never do it. May be if there is enough push and time, I can think about this. But I don’t see this happening in very near future. Thank you for your understanding.
In order number 1iS8NxXXXX at line number 315, the German translation is halved and moved to a new line. As a result, the subtitles are asynchronous from then on. This occurs again and again later on so that at the end there are the same number of subtitles again. I use the paragraph translation mode and have tried it twice but with the same result.
Sorry for the trouble Mike. Lines sync or split issue is unfortunately common in most of LLM models, mainly because of some in-built randomness in these models and type of data these are trained on. You can read more about this and possible workaround here: https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
If this continue to happen, the best suggestion is try other translators and see if they work comparative better?
PS. I have issued full refund for both of your orders.
I have tried many online programs. This is the fastest. It does not freeze and has no problems downloading. Some similar programs that come out as the first choice in Google are not reliable. I recommend Akbar, it is a guarantee. Thank you Akbar!
Hello! I paid for a translation via bank card. I didn’t receive the transfer, but the money was debited 4 times ($0,24 – 4 times + $1 taken by PayPal for each payment).
I’m really sorry for the trouble. Unfortunately, I don’t see any transfer on my end of transaction. So most probably these transactions are being blocked by PayPal for some reason. I would suggest initiating a dispute on Payments from your PayPal account activity tab. You can also reach out to PayPal support team for help. As I don’t have any record of this transfer on my end, unfortunately, I can’t be of much help.
Regards,
Akbar
My order ZfTs4sYIINLXXXX is missing subtitles in the original import:
1401
No,” You’re the type to look at a mummy and go “Wow it’s beautiful”
1413
I can’t control it, how about you?
Sorry for the trouble Mike. Looks like you are running into partial missing lines issue. You can read more about the reason and fixes of this here:
https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
If there are more than few dozen of these missing lines, please let me know and I’m happy to issue a full refund.
Regards, Akbar
Hello, I’m not sure if I’m misunderstanding it or you are. My problem is not the translation but that the original file is not read in completely. Lines are missing, which are then of course also missing in the translation.
Interesting! This is a new one. My hunch is that it’s probably due to some bad parser on my end or is a problem with the subtitle file itself. Would it be possible to either share your order number or email me the subtitle file so that I can isolate what’s causing this odd behaviour.
Regards, Akbar
Hi, Akbar!
My order#93FsQufsDdXXXX went wrong )) Please check it, translated only 278 of 597, re-translate tool didn’t help with such huge amount
Thank you!
Thanks for reporting this back to me Nadya. I think I have a clue on what might be going wrong here and will try to fix it properly.
In the meantime, I have issued full refund for this order.
Regards, Akbar
Hi, Akbar! That problem happened once again with order#ct4QwwOJXXXX.
I noticed, the translation progress was rather slow, but at one moment it was finished. Maybe this could help you to find the reason =) Thank you for your efforts!
Thanks for reporting this to me Nadya. The core issue here is that some of the translation tasks die silently on the server side, mainly because DeepSeek doesn’t response in timely manner. I’m working on improving this to auto resume such tasks, but in the mean time have issued full refund for this failure.
Regards, Akbar
Thank you so much! Your tool is very nice, can’t stop telling this )) And it’s very comfortable to talk to you
Hello Akbar
Thanks for this wonderful service and the website.
I have a problem with yandex translator. I couldn’t make it work. it stucks at 22% and says there is problem with connection.
Can you help?
Hi Mehmet, sure. I can have a look. Just for understanding what language pairs (source and target) you are using? Also, when this happen, have you tried any translations before in that same batch?
Yandex sometime throttles the translation requests, so when that happen, it would be worth trying this from another browser or via VPN and see if that helps.
Regards, Akbar
Hello Akbar,
In my last three translations I`ve seen that there’s a lot of lines not translated and missed. Can you check?
Thanks for reporting this to me Antonio and apologies for the trouble. I’m investigating this and will keep you posted.
Regards, Akbar
Hello Akbar
Of all the options available to me, the English-to-German translation by “DeepSearch” is the best so far. The translation quality and timing are impressive.
However, an average translation (feature movie with a relatively large amount of text and a running time of 2 hours) takes about 25 to 30 minutes, which is significantly longer than the other options (about 1 minute to 5 minutes, depending on the option).
Hi Matthias,
Thank you for sharing your feedback. Firstly, I’m glad that DeepSeek is doing much better job for you.
Regarding the performance issue, unfortunately, it’s a known issue and problem is that their server are under so much load that it takes 2-3 minutes per batch of translation. I’m already doing mutli-threading to run this in parallel, but still mainly limited by throttling on their server. Hopefully this will get better with time, but for now have to live with this as is.
Regards, Akbar
Hello,
When the translation is finished I got “Great news! All subtitles translated successfully” but when i download the file i got:
Translation is still running for the subtitle. Please wait…
Can You help me with that please. Thank you
Regards
Sorry for the trouble there Reggie. I assume this was the case with your recent translation using DeepSeek? If yes, I see that it somehow restarted translation at the very end, and that’s why system though it’s still processing. I’m investigating this issue and will try to fix as soon as I have reproducer.
BTW, you were never charged for that failed/partial translation. So in case this happen again, please just re-upload and try again. Thank you for your patience and understanding.
Regards, Akbar
If ChatGPT (or other models) is/are capable of OCR, would a project that could do subtitles be possible? As in possibly being able to supply it with a .sub file and the corresponding .idx file and outputting an .srt file
Thanks for bringing this up Zach. Yeah, it’s entirely possible and with advancement in the AI, it’s probably not much hard work as it was few years before. Though there are two problems/hurdles here:
1. This image processing would required lot more powerful server(s) than I currently have for running text based translations. This is probably not a major issue if there is enough demand of it and investment/support.
2. The other thing is that there are already dozen or so, very professional services doing it already. They are expensive for sure, but then they have invested in the major infrastructure to support it in the first place.
All that being said, I’m not saying that I will never do it. May be if there is enough push and time, I can think about this. But I don’t see this happening in very near future. Thank you for your understanding.
Regards, Akbar
What are the services? I’m used to Tesseract since it’s built in to Subtitle Edit, but just from what I tested with ChatGPT, it seemed more accurate.
Doing a quick google search, I found the following two which hopefully does what you are looking for:
https://subtitletools.com/convert-sub-idx-to-srt-online
https://aegisub.org/
Regards, Akbar
Hi, thank you for your great work.
In order number 1iS8NxXXXX at line number 315, the German translation is halved and moved to a new line. As a result, the subtitles are asynchronous from then on. This occurs again and again later on so that at the end there are the same number of subtitles again. I use the paragraph translation mode and have tried it twice but with the same result.
Sorry for the trouble Mike. Lines sync or split issue is unfortunately common in most of LLM models, mainly because of some in-built randomness in these models and type of data these are trained on. You can read more about this and possible workaround here:
https://blog.syedgakbar.com/subtitles-translator-faq/#misaligned-translation
If this continue to happen, the best suggestion is try other translators and see if they work comparative better?
PS. I have issued full refund for both of your orders.
Regards, Akbar
I have tried many online programs. This is the fastest. It does not freeze and has no problems downloading. Some similar programs that come out as the first choice in Google are not reliable. I recommend Akbar, it is a guarantee. Thank you Akbar!